Sales service commitment of Liangshan Huayue Special Purpose Vehicle Manufacturing Co., Ltd
Trailer pre-sales service: before you confirm your purchase intention, you can contact me to explain your purchase standards and requirements, and I will contact you as soon as possible.
Trailer on sale service: if you confirm the product, we will start the production process with your bank receipt. If you have any questions, you can contact me and I will answer them in detail.
Trailer after-sales service: we promise that the company is 100% responsible for trailer products; The service makes the customers 100% satisfied.
Adhering to the quality policy of "quality first, customer first", expanding the market with quality and seeking benefits from management, and taking customer satisfaction as our highest pursuit are the key to maintaining our market share in the fierce market competition. Our company adheres to its business philosophy of "user centered, serving the public", and has established an eternal and sincere partnership with users with a positive, serious, responsible and loyal attitude in dealing with product quality and after-sales service, and has established a good corporate image with excellent service.
Quality policy: create excellent service enterprises; To produce products that satisfy customers; Build a famous brand in China.
Quality objectives: implement ISO9001:2008 standard, establish, maintain and continuously improve quality management system; The first pass rate of vehicle inspection is greater than or equal to 92%, increasing by more than 1% every year in three years; The qualified rate of the whole vehicle is 100%; Customer satisfaction is greater than or equal to 90%, increasing by more than 1% every year in three years.
Quality commitment: the company is 100% responsible for the products; The service makes the customers 100% satisfied.
In order to provide you with more guaranteed product quality and better after-sales service, we hereby solemnly promise:
Technical training program:
The tender supplier is responsible for training the equipment users free of charge in the user's place before delivering the vehicle to the user, mainly from the trailer driver how to operate the hydraulic system and special device to be familiar with the basic principle of this kind of vehicle and the ability to deal with general faults.
After sales service mode of Liangshan Huayue Special Purpose Vehicle Manufacturing Co., Ltd
The maintenance of chassis part can be solved at the service station near the user's place of use (see service stations of each province). Please refer to the chassis maintenance manual for the location, technical force and contact information. The maintenance of the special device can be carried out by telephone or fax. The supplier shall send professional maintenance personnel to the place of use 24-28 hours after receiving the user's call. The "Three Guarantees" period of the equipment provided by the supplier is one year or 25000km. During the "Three Guarantees" period, the free maintenance of the chassis part is carried out at the service station where the user is located, and the free maintenance of the special device part is carried out by the professional and technical personnel sent by the supplier. In case of quality failure caused by illegal operation or improper use, accidents, etc., the supplier shall provide timely maintenance service, but the maintenance cost shall be borne by the user.
Spare parts supply and price after free maintenance period:
After the free maintenance period (after the "Three Guarantees" period), if the equipment fails, it needs to replace parts. The chassis part can be carried out at the service station, and the special device part is directly supplied by the supplier. The price of parts is supplied to the user according to the cost price.
Other service plans to be explained:
If the user needs to improve and adjust the partial special devices of the equipment, the bidding supplier can provide door-to-door service according to the specific situation without violating the relevant national laws, regulations, national standards and enterprise standards, and can inform the user to go to the manufacturer to provide service to meet the user's requirements. The service fee shall be borne by the user.
Tel: 0537-7606111 7606688 Fax: 0537-7606222 7609777
Contact: Sales Department
Add: Quanpu Industrial Park, Liangshan County, Shandong Province